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Quotes from Patients with Surgical Site Infections

Noticed it [infection] on Sunday, waited because I didn't want to have to go to the ER until I could talk to a nurse … I called the number and then I got put on hold and then run through like three different people before I finally got to a nurse.
First I called the nurse's hotline or whatever. And I talked to them, and it was hard to get a hold of anyone who even knew what was going on with my case or anything.
And again, same situation, [they said] 'if you're worried about it, go to an emergency room...'
I contacted them and they said well, you have an appointment here in a few days. Let's just wait it out and see… I felt a little put off. Like their sense of urgency for me wasn't really there.
just sent [the photo]… thought it would just be easier… Instead of just kind of explaining it. Sometimes it's easier with pictures.
I thought that was very good to be able to send them an actual picture of what was happening… a little more hands on than ‘okay - this is…’ - trying to describe it over the phone ... The nurse commented about how good that was too to have a picture to look at.

Blog Articles by the mPOWEr Team

  • Fresh Perspective and a Face Lift

    Just over two months ago I joined the mPOWEr team as their new interaction design intern. As a new hire with no experience in the healthcare industry, these past few months have …More...
  • mPOWEr gets a nod from Obliteride!

    This weekend, the Fred Hutchinson Cancer Research Center’s annual fundraising event, Obliteride, will take place in and around Seattle. Turns out, our own Heather Evans is riding in the event with her mother, …More...
  • mPOWEr PGHD paper highlighted

    Dr. Trent Rosenbloom, one of the editors of the Journal of the American Medical Infomatics Association (JAMIA) special issue on Person-Generated Health Data (PGHD) recently highlighted (https://jamia.oxfordjournals.org/content/23/3/438) the mPOWEr team’s contribution to …More...

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